Wednesday, May 13, 2009

persistence pays

Hey, guess what was delivered to my door this morning? A new crockpot inset for my slowcooker. A sad, yet firm email to customer service payed off and even though I was 12 months out of warranty, they agreed with me and sent me a free bowl free of charge. See, that's what customer service is all about. Yay Breville! Now, I'm onto Testra about the $200 they owe me!!
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2 comments:

  1. Sara RoseMay 14, 2009 at 12:42 AM

    Good for you, lady. Good good good for you!

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  2. PinkPatentMaryJanesMay 14, 2009 at 10:33 AM

    Thanks Petal! And I just spent 45 minutes on the phone ensuring I actually receive the credit the phone company owes me - and apparently it worked {I'll believe it when I see the bill though - so cynical!}

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